Kexcelled K5 SILK Textured Series

We at Creo.Works strive to provide the best products and services to our valued customers. If for any reason you are not fully satisfied with your purchase, we offer a straightforward return and refund policy to ensure your complete satisfaction!

Returns: If you wish to return the item, please adhere to the following guidelines:

• The product must be unused and in its original packaging.
• Returns must be requested within 7 days of the product delivery date.
• To initiate a return, please contact our customer support team through our email (creo.works00@gmail.com).
• The customer will be responsible for the return shipping costs.

 

Refunds: Upon receiving the returned product and verifying its condition, we will process your refund as follows:

• Refunds will be issued to the original payment method used for the purchase.
• The refund amount will exclude any shipping or handling charges incurred during the initial purchase.
• Please allow 7-14 business days for the refund to be processed and reflected in your account.

Please note that we reserve the right to refuse a return or refund if the product does not meet the above conditions.

If you have any further questions or concerns regarding our return and refund policy, please feel free to reach out to our customer support team. Thank you for choosing Creo.Works for your 3D printing needs. We appreciate your support!

• Standard Shipping: Your order will be processed within 1-2 business days, and the estimated shipping time is approximately 3-4 business days.

• Expedited Shipping: Need your items sooner? Opt for our expedited shipping option during checkout. With expedited shipping, you can expect your order to arrive within 2 business days.

Please Note:

• The processing time includes order verification, quality checks, and packaging.
• Business days are considered Monday to Friday, excluding public holidays.